国家开放大学《管理英语4》单元自测1-8答案

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单元自测1(10分)

测试试题:目前测试中共有6道随机题(40道单选题,2道完形填空题) ,已配置 100 分

一、选择填空题(每题10分,共5题)

1.

 — This project is too big for me to finish on time.

—________________.

单选题 (10 分) 10

Please do me a favor

That is a daydream

I’ll give you a hand

答案解释:

解析:本题考核“提供帮助”的交际用语。答语A意思是“寻求他人帮助”;答语B 意思为“这是白日做梦”,答语C是“提供帮助”。根据第一说话人传递的信息,所以答案是C。

2.

— Could you give us a speech on management functions some day this week?
—________________.

单选题 (10 分) 10

That’s a good idea

No, I already have plans

I’d love to, but I’m busy this week

答案解释:

解析:本题考核“拒绝他人”的交际用语。拒绝他人的答语通常有“I’m afraid…/No, …/I’d love to, but…”,所以答案是C。

3.

______ his anger the employees called him Mr. Thunder, but they loved him.

单选题 (10 分) 10

Due to

In spite of

Because

答案解释:

译文:因为他脾气暴躁,员工们称他为雷霆先生,但也很喜欢他。
解析:Due to意为“由于,因为”;In spite of“尽管”;Because“由于,因为”。due to和in spite of 后连接名词或名词短语,都能与“his anger”连用,due to/in spite of his anger,而because需连接句子。根据语境,应选择词意“因为”,所以答案是A。

4.

______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.

单选题 (10 分) 10

Not only

Do not only

Not only do

答案解释:

译文:管理人员不仅将大部分时间用于与他人进行面对面接触,而且也花很多时间去获取和分享信息。
解析:由not only… but also引导的结构,当not only置于句首时,要采用倒装结构,所以答案是C。

5.

 AT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs.

单选题 (10 分) 10

more likely

more like

more unlikely

答案解释:

译文: AT&T发现,具有较好规划和决策能力的员工更有可能晋升到管理层中。
解析:be likely to do sth为固定搭配,likely为形容词,意为“很可能的,可能要发生的”,unlikely为likely的反义词,比较级more用于修饰形容词。根据语境,需选择“更有可能”的含义,所以答案是A。

6.

二、阅读理解:根据文章内容,判断正误(共50分)。

Who Killed Nokia?

Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn’t see the disruptive iPhone coming.

  It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company’s middle and top managers which led to company-wide inertia that left it powerless to respond to Apple’s game.

  Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth.

  The fear that froze the company came from two places. First, the company’s top managers had a terrifying reputation. Some members of Nokia’s board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn’t want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers.

  Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers’ goals.

  Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management.

  Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments.

  Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It’s sales work.”

  While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia’s top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization.

操作提示:正确选T,错误选F。

1. Nokia lost the smartphone battle because its technology is not as good as that of Apple. (1)

2. Nokia’s middle managers were frank to tell the truth, but the top ones didn’t listen to them. (2)

3. Nokia’s top managers were too moody to hear anything good but harsh. (3)

4. Middle managers in Nokia delivered results more than they promised earlier. (4)

5. Nokia’s top managers should have had better conversation techniques to encourage internal coordination and truth. (5)

完形填空题 (50 分) 50 分
(1)
  1. T
  2. F
(2)
  1. T
  2. F
(3)
  1. T
  2. F
(4)
  1. T
  2. F
(5)
  1. T
  2. F
答案解释:

答案:1. F 2. F 3. T 4. F 5. T

解析:

1.这是一道细节题。一般对于细节题,我们需要查找信息所对应的句子或者句群。此题信息对应文章第二段的第二句话,即“智能手机大战失败的原因是公司内部散发着的恐惧”,所以选F。

2. 这是一道细节题。此题信息对应文章第三段的最后一句话,即“frightened middle managers were scared of telling the truth”,所以选F。

3. 这是一道归纳总结题。此题对应文章第四、五、六段的内容,文章中提到“高层名声糟糕,大声吼叫下属;中层保持沉默或提供虚假信息”,所以选T。

4. 这是一道细节题。文章第七段已经告知读者“This led middle managers to over promise and under deliver.”,所以选F。

5. 这是一道细节题。文章最后一段的最后一句话已经告知读者高层应该建立良好的沟通方式,所以选T。

单元自测2(10分)

测试试题:目前测试中共有6道随机题(40道单选题,3道完形填空题) ,已配置 100 分

一、选择填空题(每题10分,共5题)

1.

—How can you explain the latest situation?

—____________________,I know it is all my fault.

单选题 (10 分) 10

Sorry

Excuse me

I’m afraid

答案解释:

解析:本题考核“表达歉意”的交际用语。根据答语的后半段可以看出答话人犯了较大的错误,Excuse me和I’m afraid都有对不起的意思,但程度较轻,并不适合用来对严重的错误表达歉意,所以答案是A。

2.

—How did your meeting go yesterday?

— ____________________actually, it was really frustrating.

单选题 (10 分) 10

Not so good

Very good

Nothing special

答案解释:

解析:本题考核“消极评价”的交际用语。根据句意,第二说话人要表达的是负面评价,Very good不合题意,Nothing special所蕴含的消极程度与后面的frustrating也不匹配,所以答案是A。

3.

I think the primary ______factor is there’s been so much absence lately.

单选题 (10 分) 10

contributing

causing

affecting

答案解释:

译文:我认为最主要的原因是最近缺勤太多。
解析: contributing为形容词,由动词+ing构成,cause的形容词形式为causal,causing是cause的动名词形式,而非形容词,affecting不适用于此句,所以答案是A。

4.

He’s left now, but productivity hasn’t ______that much.

单选题 (10 分) 10

carried on

caught up

picked up

答案解释:

译文:他已经离开了,可是工作效率并没有太大好转。
解析:动词短语carry on意为“继续、开展”,catch up意为“赶上”,pick up意为“好转、改善”,根据语境,答案应该是C。

5.

When the message finally reached the Command Center, it __________ “mutated” to become —“Send three and four-pence, we’re going to a dance.”

单选题 (10 分) 10

was

had

have

答案解释:

译文:当此条消息最终传到指挥中心的时候,却已“变”成了“送三、四便士来,我们要去跳舞”。
解析:根据语境,主句事件发生在从句时间之前,所以当从句使用过去时reached,主句应使用过去完成时had “mutated”,因此正确答案是B。

6.

二、阅读理解:根据文章内容,完成选择题(共50分)。

Communication Failure

The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.

  Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we’re going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become — “Send three and four-pence, we’re going to a dance.” The reinforcements never arrived.

  You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.

  In a business, there are three main types of communication failure. Each has its own indicative signs.

  •The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.

  •The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.

  •The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.

操作提示:通过题目后的下拉选项框选择正确答案。

Confirming reception of the sent messages means 1 .
A. the messages are sent to right receivers
B. the messages are correctly understood
C. the messages are correctly understood by right receivers

2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain? 2
A. Conceiving.
B. Sending.
C. Receiving.

3. What is Chinese whispers? 3
A. Who whispers in Chinese.
B. A game to pass message around in a whisper.
C. Chinese people who don’t normally talk very loudly.

4. Allocative failure does NOT happen when 4 .
A. the right information goes to the right place
B. a company gathers false information
C. the correct information is not received by the right department or person

5. According to the passage, which of the following cases does NOT belong to human failure? 5
A. Decreasing creativity across departments.
B. Inadequate communication between departments.
C. Increasing customer complaints.

完形填空题 (50 分) 50 分
(1)
  1. A
  2. B
  3. C
(2)
  1. A
  2. B
  3. C
(3)
  1. A
  2. B
  3. C
(4)
  1. A
  2. B
  3. C
(5)
  1. A
  2. B
  3. C
答案解释:

答案:1. C 2. A 3. B 4. A 5. C

解析:

1.这是一道理解题。本题询问“对已发送信息进行接受确认指的是……”。此题信息对应文章第一段,需要读懂段落大意,同时结合常理做出选择,即“被对的接收者正确理解”,所以选择C。

2.这是一道理解题。本题询问“在那个著名的英国军队指挥官故事中,沟通链上的哪个环节可能没有出错”。此题信息对应文章第二段,需要读懂段落大意,同时分析判断该故事中信息的拟定、传递和接收三个沟通环节哪一个最不容易出错。根据故事情节,可大致判断“信息的拟定”环节没有出现错误,所以选择A。

3.这是一道理解题。本题询问“什么是传话游戏”,对已经做过这个游戏的人来说凭经验就可以做出选择,对于不熟悉该游戏的人,需要完整阅读文章第三段即可做出判断,即选项B为正确解释。

4.这是一道细节题。本题询问“分配错误在什么情况下不会发生”,需仔细阅读文章第五段关于分配错误如何产生的说明,特别是第二句关于此类错误的详细定义,然后推断出在什么情况下可以避免发生此类错误,正确选项为A。

5.这是一道理解题。本题询问“根据短文判断下列哪个事例不属于人为错误”,需仔细阅读文章最后一段关于人为错误如何产生的说明,理解后即可将“增长的客户投诉”排除在人为错误之外,因此正确选项为C。

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